Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact support@theleatherforest.com. Returns are sent to: The Leather Forest (Craftsmen), 09 Bhuwana Bypass Chauraha, Sukher, Udaipur, Rajasthan 313001, India. If accepted, we will send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return shipping

If your item arrived damaged, defective, or incorrect, we cover all return shipping costs. For change-of-mind returns, the customer covers return postage to our workshop in Udaipur, India. We recommend a tracked service, as we cannot refund items lost in transit.

Damages and issues

Please inspect your order on delivery and contact us within 7 days if the item is defective, damaged, or incorrect. We will make it right at no cost to you, including return shipping.

Non-returnable items

Personalized and monogrammed pieces are made to order and cannot be returned unless faulty. Gift cards are non-refundable.

Exchanges

The fastest way is to return the item you have and, once accepted, make a separate purchase for the new one.

United Kingdom and European Union

If your order ships to the UK or EU, you additionally have the right to cancel or return it within 14 days for any reason, under the same condition requirements above.

Refunds

We will notify you once we have received and inspected your return. If approved, you will be refunded automatically to your original payment method within 10 business days. Banks may take additional time to post it. If more than 15 business days pass after approval, contact support@theleatherforest.com.

Questions: support@theleatherforest.com or +91 97724 74417.